Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
We offer $85 CAD flat rate shipping to Canada and United States. (except Hawaii and Alaska)
We offer $400 CAD flat rate shipping to Mexico.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. We do not refund shipping fees, custom duties (when applicable) and/or other fees.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@nx20.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@nx20.net